Vintage Vibe Piano Warranty and Support Policy

Piano Warranty and Customer Support

Vintage Vibe warrants all components of the Vintage Vibe Piano, including tines, preamps, and performance features such as the StereoVibe, Dual Capstan Action, and Variable Voice Control, to be free of defects in materials or workmanship for a period of 1 year from the date of shipping or pickup.

What’s Covered

Our comprehensive 1-year warranty backs every instrument and accessory sold by Vintage Vibe. If any part is found to be defective during this time, we will provide replacement parts at no cost to the original purchaser. In cases where in-person service is required, the piano must be returned to our shop for repair.

Please note:

The warranty does not cover wear and tear, misuse, damage during shipping, or modifications performed by unauthorized technicians.

How to Request Warranty Service

If you experience an issue covered under warranty, please contact our team directly by phone or email. To help us assist you quickly, have the following information ready:

• Serial number of your instrument
• Proof of purchase
• Clear photos or video of the issue

We’re proud to say warranty claims are extremely rare. Therefore, we do not use an upload form or service portal. Instead, we offer a more personal, hands-on approach to every customer issue.

A Lifetime of Support

Vintage Vibe instruments are built to be generational. Your piano will deliver decades of play and sonic excellence with proper care. Regardless of warranty status, we consider every owner part of the Vintage Vibe family. Our team can always support you, whether you’re the original buyer or a secondhand owner.

If you have any questions or need assistance, email us at support@vintagevibepiano.com or call our shop during business hours.